If you want to cancel your booking, or part of it, you should contact us as soon as possible. Cancellation may not be possible depending on the type of your booking and timing of your request and any cancellation is at our discretion.
This cancellation policy does not affect any of your statutory rights as a consumer.
Where cancellation is acceptable, how much it costs to cancel your booking, varies depending on how much time there is before you're due to travel.
Our standard cancellation charges cover the cost of processing your cancellation and to compensate us for the risk that we may not be able to resell your travel arrangements.
The cancellation charge may be higher for certain travel arrangements, such as tours or scheduled experiences. Please ask for details of cancellation charges when you book and check your insurance policy to see if you'd be covered for the cost of any cancellation charges.
Our standard cancellation charges are set out below:
Credit and Payment postponement can be applied for up to one year from your booking date. This only applies if you contact us at least 28 days before your departure date. We do pay all the accommodation, vendors, and staff long before we arrive, so no cancellations can be made within the month of travel.
Trips are completely transferable.
Please also see our Terms and Conditions of Sale for further details.